ParentOne Care app: privacy notice
Last updated: 24 October 2026. This notice covers the ParentOne Care Android app and the services behind it. It adds app-specific detail to the company privacy policy at parentonecare.com/privacy.
The app is operated by PARENTONE CARE PRIVATE LIMITED ("ParentOne", "we"), Plot No. 36, Prithviraj Nagar, Durgapura, Jaipur, Rajasthan 302018, India.
What the app collects
- Account: your mobile number (to sign in with a one-time code) and your name.
- Family: the family members you invite and their roles.
- People you look after: name, preferred name and home address, plus the service area that address is in.
- Care requests: what you ask for, preferred times, notes and messages between you and the care team, and status updates.
- Health information you enter:
- medicines, schedules and dose records
- health readings
- documents and photos you upload, such as prescriptions or test reports
- Safety: SOS alerts you raise, and the names and phone numbers of emergency contacts you add. Please add only people who agree to be contacted.
- Device: a random app installation ID, the push notification token, device model, Android and app version, language, time zone and whether notifications are allowed.
The app does not use your location, contacts, camera roll (except files you choose to upload), microphone, advertising ID, analytics or advertising SDKs.
Why we use it
- to provide the service: coordinate care requests with your assigned care team, send medicine reminders, and keep your family informed
- to send app notifications about your requests, medicines and SOS alerts
- to run SOS escalation to the ParentOne care team
- to keep accounts secure: sign-in, sessions, and an audit trail of access to sensitive records
- to answer support requests
We do not sell personal data, show advertising, or use your data for advertising.
Who can see it
- members of your family, according to the access each one has
- ParentOne staff who work on your requests (care managers and operations), with role-based access
- service providers acting on our behalf:
- Amazon Web Services, which hosts the service in Mumbai, India
- Google Firebase Cloud Messaging, which delivers push notifications
We disclose data to others only when the law requires it.
Where and how it is kept
Data is stored in India (AWS Mumbai region). It is encrypted in transit (HTTPS) and at rest. Documents are kept in private storage that only the service can read.
How long we keep it
We keep data while your account is active. When you ask us to delete your account, we delete it within 30 days, except what the law requires us to keep. See Delete your ParentOne account.
Your choices
You can see and correct most information in the app. To ask for a copy, a correction or deletion, email contact@parentonecare.com. The app is meant for adults (18+) arranging care for family members.
Contact
contact@parentonecare.com · +91 86905 45601