This page explains how to ask PARENTONE CARE PRIVATE LIMITED ("ParentOne") to delete your ParentOne Care app account and the data linked to it.
In the app
Open the ParentOne Care app and sign in.
Go to the Family tab.
Tap Delete account, read the message, and tap Delete account again to confirm.
You are signed out on all your phones straight away.
Without the app
Email contact@parentonecare.com from any address, with the subject "Delete my ParentOne account". Include the mobile number you sign in with. To protect your account, we may ask you to confirm the request from that number before we act on it.
What is deleted, and when
We complete the deletion within 30 days of your request. It covers:
your account: mobile number, name, and app sign-in sessions and devices
if you are the family owner, the people you look after and their records, unless another family member takes over as owner. Their records include:
care requests and notes
medicines and dose history
health readings
documents and photos you uploaded
SOS alerts and emergency contacts
notifications and app device identifiers linked to your account
What we may keep
We keep only what the law requires, and only for as long as it requires. This covers invoices and payment records, and the security and audit records of who accessed what and when. These are not used for anything else.